COVID-19 Update

Stores

We’re so excited to invite you back into select stores with limited hours now that COVID - 19 government restrictions have started to ease. 
 
Find our daily store openings here.
 
As our top priority is the safety and well-being of you, our loyal customers and retail team, each store is:
• Welcoming you with hand sanitiser on arrival and departure
• Strictly practicing social distancing and limiting the number of people in-store
• Conducting regular sanitising and cleaning of all touchpoints (including coat hangers, surfaces, handles and payment terminals)
• Ensuring the number of people permitted in-store is not exceeded
• Accepting card payments only
 

Online

If you feel you need some fashion to cheer your mood, our online store has access to every style and we’re open 24/7.

We have also increased hygiene practices in our warehouse in line with advice from the Australian Department of Health.

Shipping

Due to high demand we are currently experiencing some delivery delays. Our team and courier partners are processing orders as quickly as possible in line with government regulations. We kindly ask for your patience during this time.

To ensure the health and safety of our customers and partners, couriers will sign on your behalf upon delivery of your parcel. For more information on shipping, please visit: https://www.veronikamaine.com.au/Info/Shipping

Returns

To make your shopping experience a little easier, we have extended our returns policy from 15 days to 30 days along with free returns within Australia until further notice.
If you wish to return a purchase you recently made in-store, you will have 14 days to do so once our stores re-open.

For more information on returns, please visit: https://www.veronikamaine.com.au/Info/Returns-Policy

Customer Care Team

At Cue Clothing Co. HQ we are actively adjusting the way we work and acting quickly in-line with advice from the Australian Government Department of Health, continually reinforcing safety disciplines. To date we have implemented flexible hours and the ability to work from home. This applies to our Customer Care Team. As a result, there may be longer than usual wait times to speak with our team. We are doing everything we can to stay connected and accessible during this time. Your patience and understanding is appreciated.

You can also reach us via phone: 1800 060 706 or live chat via our website. We will be in touch as soon as possible.

Stay safe and be kind to each other – we’re all in this together.

Have you downloaded the COVIDSafe app to help protect you,
your family and friends?
Be Aware. Be safe. Stay Informed at www.health.gov.au

Do the ten to keep you and our community safe:

  1. Wash your hands with soap regularly for at least 20 seconds
  2. Sanitise your hands
  3. Cough into your elbow or tissue
  4. Avoid touching your face
  5. Avoid human touch-contact including hugging and shaking hands
  6. Regularly clean surfaces with anti-bacterial wipes including your mobile phone and computer
  7. Use plastic to tap pay – avoid handling cash
  8. Use an object to press lift buttons not your bare finger
  9. Use disposable rubber gloves when touching door handles, petrol dispensers etc.
  10. Maintain social distancing of at least 1.5m apart