Care Info

To ensure the longest life of your garment please read these care instructions and follow all steps recommended. If you decide to remove the care label for wearing ease please retain it in a safe place for reference when laundering, and always remove belts, brooches or any removable trim before cleaning.

Hand Washing

For best results use a liquid product designed for hand washable or delicate garments. Eucalyptus products are wonderful for woollens, however we do not recommend using them on other fabrics or yarns. Make sure the product is completely dissolved in cool water. Immerse the garment and gently wash. Never rub or soak garments. Treat stains as soon as possible prior to laundering - using a stain remover which has been tested on the garment in an inconspicuous area. “Do Not Spot Clean” means this kind of treatment is not recommended and may damage your garment. Rinse the garment thoroughly in cool water.

Machine Washing

When machine washing your garments use only the gentle cycle. Follow the directions on your laundry product. If advised, cool rinse well and use a gentle spin cycle. If the label states “Drip Dry” then remove the garment before the spin cycle.

Dry Cleaning

For those extra special pieces, when dry cleaning is recommended, or just to get the most out of your garments, we recommend contacting your closest reputable dry cleaner. Always dry clean both pieces of a suit together as treating one piece differently may lead to slight colour variations. Mention the location and nature of any stains or marks so they will be able to treat them correctly. If you have removed the care label from the garment for wearing ease please take it with you so that the drycleaner is aware of all the manufacturers’ instructions and warnings. Please note some Cue fabrics are “Do Not Dry Clean”. These easy care hand washable garments are best if gently hand washed and drip dried as they may not even need ironing.

Drying

Some fabrics require a cool iron so in these cases it may be easier to handle if drip dried. Knitwear and delicate mesh garments require special care and the easiest way to shorten drying time is to roll the garment in a towel and gently squeeze the excess water out. Reshaping whilst wet means the garment needs to be pushed back into shape as it dries. This is easily done using a flat surface such as a table with a towel to lay the garment on. Most fabrics and especially knitwear should not be dried in direct sunlight as it will fade and age your garment prematurely. We recommend to never use a tumble dryer for your garment or knitwear.

Pressing

Many black or dark coloured fabrics will shine if pressed too heavily. To avoid this try pressing on the wrong side or using a pressing cloth. Fabrics with Nylon or Polyester should be treated with extra care and a very cool iron as these fibres when treated with heat can dissolve, causing tears in the fabric. Some fabrics will crinkle up when washed and these will have a message “Press to resume size and shape” on the care label. For these fabrics use a warm iron, lots of steam and gently press the garment back to size. Press garments with surface effects or embroidery on the wrong side as this will retain the surface detail and give embroidery a raised appearance. Beading and sequins however should not be pressed unless advised on the care label that it is safe as some may be damaged by heat. Laces and trims also should be pressed with a cloth to avoid damage.

General Advice

For the best results treat stains immediately as the longer the stain is in the fabric the more difficult it will be to remove. Never store garments with stains. Read the care label as some fabric dyes may be damaged by spot cleaning. Do not rub stained areas as you may cause fabric damage and pilling, instead blot gently from the outside of the stain toward the centre. Use a spot cleaner recommended for the type of stain. Test spot cleaners on an inconspicuous area of the garment first. Water may set stains in some fabrics so if you are unsure as to the treatment do not use water, instead seek professional help from your local drycleaner. The drycleaner will need to know the nature of the stain and the length of time it has been in the fabric. A word on deodorants – allow them to dry completely before putting on your garment.

Accessories - Care Info

Belts

To ensure your belts have the life they deserve clean gently with a soft cloth and keep in a dry place. We recommend avoiding heat and store hanging to retain shape.

Bags

For the best out of your bag, keep dry and avoid heat and overfilling as this may cause miss-shaping of the leather. We recommend that you store all bags in their dust bag when not in use.

Jewels

Clean gently with a soft cloth - avoid brushing as this could loosen the stones and setting. Avoid the use of detergents, ammonia, alcohol or jewellery cleaners as these are abrasive and could cause damage. It is recommended that after wearing on the skin wipe your jewels with a soft cloth to remove perfume and acid from the skin. Store in a dry place. Avoid contact with perfume, hairspray, make-up and water so do not wear while swimming or in the shower. Store pieces in the packaging provided and avoid storing with other pieces that may cause scratching.

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