Shipping

* FREE SHIPPING FOR ALL ONLINE AUSTRALIAN ORDERS FOR THE MONTH OF APRIL!
Free Standard Shipping is available on all online orders with a delivery address within Australia from April 1st to April 30th, 2014. Express Shipping for online orders is also Free for all Australian Privilege members throughout this time.

* $20 FLAT RATE EXPRESS INTERNATIONAL SHIPPING TO OVER 20 COUNTRIES!
$20 flat rate shipping is available on international online orders to the following countries from April 1st to April 30th, 2014. Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom and United States - 50 states.

* $40 flat rate shipping is available on international online orders to the following countries from April 1st to April 30th, 2014. UAE, Saudi Arabia, Poland, Malta, Hungary, Greece, Finland, Cyprus and Czech Republic.

Experience Veronika Maine's signature style via the Veronika Maine online store. Delivery within Australia is now available along with international shipping to 32 countries worldwide.

Provided in this section is important information that may assist you with your purchase from the Veronika Maine online store – how long it will take and if there are any additional costs to ensure your parcel arrives with you safely.

Please note the delivery times listed, supplied by Australia Post and DHL, are estimates only and commence from the date your parcel is shipped.

For Same Day Delivery Within Sydney

Shipping Methods & Costs

Veronika Maine Online has partnered with 'Want It Now' to offer our Sydney customers same day delivery options direct to your door.

These delivery options will allow you to take advantage of same day delivery (3-4 hours) or alternatively select a specific delivery window up to five days in advance. This service is available only for deliveries within 40km of Mascot in Sydney NSW, Australia.

For Delivery Within Australia

Shipping Methods & Costs

Both Standard and Express Shipping options are available through the Australia Post e-Parcel network within Australia. With Standard shipping your package will arrive in approximately 2 to 6 business days, with Express shipping approximately 1 to 4 business days.

Whilst we make every effort to ship your order within the timeframes supplied, unforseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, mid season sale, end of season sale, and holiday periods. In the event you have paid for shipping and your order is delayed during a peak trade period, please contact our customer service department for a shipping refund.

For a complete schedule of Australian regions and shipping times, please view the below 'Shipping Destinations & Delivery Times' table.

A final shipping cost will be automatically calculated when completing your purchase at Checkout, based on the delivery location, service selected and Veronika Maine Privilege membership, though a summary of associated costs are also listed below for you. All shipping charges are non-refundable. If shipping to a business please include the business name and full address in the 'Shipping Information' upon Checkout.

Standard Shipping:

Express Shipping:

Shipping Destinations & Delivery Times

* The shipping times below supplied by Australia Post are estimates only and commence from the date of shipping.

Delivery locations Standard Express
NSW - City/Suburb 1-2 Days 1 Day
NSW - Regional2-3 Days1-2 Days
QLD - City/Suburb2-3 Days1-2 Days
QLD - Regional3-4 Days2-3 Days
VIC - City/Suburb2-3 Days1-2 Days
VIC - Regional3-4 Days2-3 Days
SA - City/Suburb3-4 Days2-3 Days
SA - Regional4-5 Days3-4 Days
WA - City/Suburb4-5 Days2-3 Days
WA - Regional5-6 Days4-5 Days
TAS - City/Suburb 3-4 Days2-3 Days
TAS - Regional4-5 Days3-4 Days
NT - City/Suburb3-4 Days2-3 Days
NT - Regional5-6 Days3-4 Days

Track My Order

Orders received after 3:00pm AEST or outside of AEST business hours will be dispatched on the next business day (excluding Public Holidays).

Once your order has been dispatched from our warehouse an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.

Undeliverable Parcels

All Australia Post e-Parcels require a signature upon receipt of delivery. If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address. If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel, once it has been redirected to the nearest Australia post office for your collection.

To collect the parcel the delivery card must be presented with a form of photo ID, and parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Redelivery is charged at an additional $8 for Standard Shipping, and $10 for Express Shipping.

For Delivery Outside Australia

International shipping through the Veronika Maine online store is currently available to 32 countries across the globe, with new locations added regularly.

Shipping Methods & Costs

International shipping is available via DHL, with costs and delivery time frames varying. These are calculated based on the number of purchased items, the combined weight of the parcel and the destination country that they are to be delivered to.

To calculate an estimated shipping cost for your purchase simply select 'Shipping' on the right hand side when viewing each individual style and enter the delivery country and address in the fields provided. For a complete schedule of international countries and shipping times, please view the below 'Shipping Destinations & Delivery Times' table.

International shipments are subject to controls by local customs authorities, which may affect the estimated delivery times and are unfortunately beyond our control. If it is deemed necessary you may be contacted by the courier and/or customs official to provide information and authorisation to import your order. This may include authorisation to act on your behalf and if not provided, you may become responsible for the import of the order. If shipping to a business please include the business name and full address in the 'Shipping Information' upon Checkout.

International orders may be subjected to import duties and taxes based on the destination countries controls and regulations, these duties and taxes are calculated based on the style details and total value of the order. If applicable these fees will be included in the total price quoted upon Checkout. Veronika Maine will then pay these duties and taxes on the customers behalf to the local customs authority at the destination country.

International customers are not required to pay the 10% Australian goods and services tax (GST) and this value will be subtracted from the order total at checkout.

Shipping Destinations & Transit Times

* The shipping times below supplied by DHL are estimates only and commence from the date of shipping.

Delivery Countries Estimated Transit Time
Austria3-4 Days
Belgium2-3 Days
Canada2-3 Days
Cyprus3-4 Days
Czech Republic2-3 Days
Denmark2-3 Days
Finland2-3 Days
France2-3 Days
Germany2-3 Days
Greece2-3 Days
Hong Kong1-2 Days
Hungary2-3 Days
Ireland2-3 Days
Israel4-5 Days
Italy2-3 Days
Japan2-3 Days
Luxembourg2-3 Days
Malaysia2-3 Days
Malta3-4 Days
Netherlands2-3 Days
New Zealand1-2 Days
Norway2-3 Days
Poland2-3 Days
Portugal2-3 Days
Saudi Arabia3-4 Days
Singapore1-2 Days
South Africa3-4 Days
South Korea4-5 Days
Spain2-3 Days
Sweden2-3 Days
Switzerland2-3 Days
Taiwan2-3 Days
Turkey4-5 Days
UAE2-3 Days
United Kingdom2-3 Days
United States - 50 States2-3 Days

Track My Order

Orders received after 3:00pm AEST or outside of AEST business hours will be dispatched on the next business day (excluding Public Holidays).

Once your order has been dispatched from our warehouse an email will be sent with your parcel tracking number and a link which you can click to check the status of your delivery.

Undeliverable Parcels

All DHL parcels require a signature upon receipt of delivery. Delivery of an International order will be attempted three times with a delivery card left upon each attempt. If delivery of the parcel cannot be made, contact details provided at Checkout will be supplied to DHL and they will make contact in an attempt to arrange redelivery with you. If a parcel remains undeliverable following a third attempt, the courier company must be contacted using the details provided on the delivery card to arrange redelivery at your cost or collection from the closest depot. If the courier company is not contacted within 7 days of the item being returned to the depot, the item will be returned to us as undeliverable and you will be notified.

Redelivery is charged in addition to the original shipping fee and calculated based on reconfirmed delivery address, the number of purchased items and parcel weight.

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