• Express shipping is free for orders over $400. For orders under $400, standard shipping is $12.
• Your package will arrive in approximately 1 to 4 business days.

Buy online and collect from your favourite store!

1. Fill your shopping bag
2. Choose your store at checkout
3. Collect your order for free

• Full collection and delivery options can be viewed on the product page or selected for each item during checkout.
• Your favourite store will be automatically set as your closest Veronika Maine store depending on your current location. You can change this by either clicking through at the top of your screen, or when searching for availability of a style. Our collect in-store option is exclusive to Veronika Maine stores and excludes our David Jones and Myer locations.

Collecting Your Order

• You will be notified once your order is ready, so please ensure you wait for this email and text message before visiting your chosen store.
• All orders completed using the collect in-store option will require a valid mobile number to be supplied in order to receive a collection notification. These text messages cannot be opted out of.
• If an item is available in store, and the store has more than 2 hours left of trading, you will be able to collect the item on the same day, otherwise, it will be available in-store the next day.
• Items not available in the collection store but available in the distribution centre will show as being available within 1-3 business days. These items will be sent to your nominated store and you will be notified once they arrive and are ready for collection.
• Should you wish to make any changes to your order, contact our customer service team for assistance (details below) rather than contacting the collection store directly.
• When collecting your order in-store, you will need to show a copy of the invoice emailed to you once we have advised that your order is ready. You may also be asked to show photo ID at the point of collection.

Collection Times

• If a Click & Collect order is not collected within three weeks of placing the order, the order will be cancelled and refunded back onto the original method of payment. This will be communicated via email to the email address provided for the order.

Other

• Any items chosen for delivery to your residential or business address will adhere to current shipping standards.
• Our online returns policy applies to all purchases made online, regardless of whether they are delivered or collected in-store.
• In-store collection is currently only available at Veronika Maine stores within Australia and New Zealand, excluding David Jones, Myer and clearance stores.
• Contact us on [email protected] or 1800 06 07 06 if you'd like further information.

How are duties and taxes calculated?

Duties (or customs tariffs) are set by the destination country customs authorities. They are determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within checkout. If applicable, you will have to pay duty and tax/VAT at checkout. 

Will I need to pay any additional charges when my order arrives?

All duty and tax/VAT will be calculated and paid during checkout, so there will be no additional costs due upon delivery. If there are any issues with this, please contact [email protected] to assist. 

Will you provide international tracking?

You will receive tracking information once your order is dispatched.

When will my order be dispatched?

Orders are dispatched on the same or next business day Monday through Friday (excluding public holidays) depending on the time you place your order relative to Sydney time (this is where your order is being shipped from).

Whilst we make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, seasonal sales and holiday periods (including public holidays). If you have questions or concerns, you can contact customer service via email [email protected] for advice.

Can I ship an order to a country I don’t live in?

Yes, we allow international gifting, in that you can receive a guaranteed order total for an order that is shipping internationally. This can be an option if you’re traveling or living overseas.